01
What it contains
A structured document in sections: how customers arrive today, where they drop off along the path, how you position against direct competitors, what your published content says, where the team's time is spent in avoidable ways. For each area a specific diagnosis based on what we observe, concrete examples, actionable recommendations.
02
How we produce it
A few hours of human work assisted by our proprietary AI. We look at how customers arrive, how the commercial pipeline is handled, where senior time gets consumed, how the company communicates. We analyse website, positioning, published content, SEO, reviews and, where useful, the operational functioning. If you give us access to your systems (CRM, management software, Google Ads, Meta Business Manager, Search Console, Analytics), we expand the work on real data and the diagnosis goes deeper.
03
The presentation meeting
Forty-five minutes, on video call or in person in Lugano. We walk through it with you, point by point. We answer your questions. If after the diagnosis it makes sense to talk about a path together, we talk about it. If we think we're not the right fit for you, we say so with the same clarity.
04
After
The document stays yours in portable form. We enable a direct WhatsApp channel for questions in the following days. No automated follow-up, no commercial recovery attempts. If you want to come back later, you know where we are.